Let’s get your home connected.
Tell us what you are trying to do and what happened. We’ll use those details to help you find the next step.
Write to Eddy support
Email support@tinyelectrons.com with a short description of the problem. Sending opens your own email app so you can review the message first.
Email supportInclude your setup
Share the controller brand and model, bridge platform and version, room, and the exact control or setup step that failed. A screenshot and the time it happened are useful.
Keep private information private
Do not email passwords, API keys, account-linking codes, HomeKit setup codes or tokens. Review screenshots and diagnostic output before sending them.
Try these checks first
Confirm Bridge Agent is running, your device is reachable from the bridge’s network, and any on-device approval is complete. Test the same mapped command directly in Eddy.
Look at recent logs
If you are signed in, review Logs around the time of the problem. Include the error message and timestamp rather than an unfiltered log containing private information.
Open LogsFind a quick answer
The setup guide and common questions cover bridge linking, room assignments and smart home connections.
Browse common questions